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FAQs

Q: How long does shipping take?

A: Our standard shipping time is 7-13 days. Please note that this does not include the 1-3 days required for order processing.

Q: When will my order be shipped?

A: Orders are typically processed and shipped within 1-3 business days. Processing time is not included in the shipping duration.

Q: Can I track my order?

A: Yes, once your order is shipped, we will send you an email with tracking information so you can monitor the status of your delivery.

Q: Can I return a product if I am not satisfied?

A: Absolutely. We offer a 30-day return policy. You can return any unused and undamaged product within 30 days of receipt for a full refund.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer support at help@motogearworld.com. Provide your order number and the reason for the return, and our support team will assist you with the process.

Q: Who pays for return shipping?

A: If the return is due to a product defect or an error on our part, we will cover the return shipping costs. For other reasons (e.g., change of mind), the return shipping cost will be the customer's responsibility.

Q: How long does it take to process a refund?

A: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method.

Q: Are the helmets you sell safety certified?

A: Yes, all helmets we sell meet international safety standards and undergo rigorous quality checks to ensure your safety.

Q: How do I choose the right helmet size?

A: Each product page includes a detailed size guide. You can select the right size based on your head circumference measurements. If you have any questions about sizing, feel free to contact our customer support team for assistance.

Q: How can I contact customer support?

A: You can reach our customer support team through the following methods:

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At Motogearworld, we're dedicated to transforming your online shopping into an exceptional experience. Our commitment to excellence extends beyond the basics, and we're excited to introduce another benefit that sets us apart.

Free Shipping

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Returns and Exchanges

Our easy process ensures your shopping satisfaction.

Motogearworld offers top-quality motorcycle helmets and safety gear for riders seeking both protection and style. From classic to trendy designs, we cater to all preferences, ensuring safe and fashionable rides every time.

help@motogearworld.com

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